I had this happen last week at the end of BoJack The Horseman Merry Christmas shirt, sweater with a receipt from March wanted to return the package of plastic cloth diaper covers she purchased. She had her receipt and because it was from March the returns associate couldn’t use it. She then started a no receipt return and it had been marked down to just a couple of dollars since she purchased it. My customer was upset and couldn’t understand why we wouldn’t give her back what she paid since she had a receipt, she kept saying but you still sell it. At that point they called for me and we walked to the infants section together found the item and upon inspection of both packages I noted that the packaging had been redesigned and it had a different UPC now, which meant the old UPC package she had was marked down to clearance price to get it off the shelves and replaced with the newer packaging.
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It’s a cycle if you have a receipt older than the return policy its useless and BoJack The Horseman Merry Christmas shirt, sweater. If your item such as the cloth diaper covers has had a package change along with a UPC change then it’s going to be marked way down, if your item is a seasonal item, for instance, a tank top, long-sleeved sweater, Halloween costume or Christmas light bulbs it will have been marked down. If the store doesn’t carry it anymore it will be reduced price as well. The only time it works out no customers get upset is when the item is still carried in-store not seasonal and no package change has occurred think things like shampoo, razors, toilet paper and those things they could just keep and use later.